Privacy Policy

Last updated: May 6, 2026

Introduction

Twilight Wheel ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

Personal Information

When you enquire about our services or book a session, we collect:

• Name and email address
• Programme selection and preferences
• Any additional information you provide in enquiry forms

Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Cookie preferences

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and schedule sessions
• Provide our educational services
• Send you session confirmations and educational materials
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you submit an enquiry form or accept cookies
• Contract: To provide the services you've requested
• Legitimate interests: To improve our services and website functionality

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in delivering our services (e.g., email providers)
• Legal authorities when required by law

All third-party providers are required to protect your data in accordance with UK GDPR.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Client records: 7 years after final session
• Enquiry forms (not converted to clients): 2 years
• Website analytics: 26 months

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Cookies

We use cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Children's Privacy

While we provide services for children, we do not knowingly collect personal information from children under 13 without parental consent. Parents or guardians must submit enquiries on behalf of minors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]
Address: 47 Rodney Street, Liverpool, L1 9EW, United Kingdom